Job Description
**Luxury Hospitality Leader** Support the Food & Beverage operations of a high-end hotel to maximize guest satisfaction, team member performance, and business results. You will promote and ensure guest satisfaction, maintain a safe and sanitary work environment, and deliver high-quality products by developing and maintaining a strong team environment. You will also handle daily team member relations, encourage problem-solving, and empower team members through proper training. **Key Responsibilities:** • Promote and ensure guest satisfaction • Maintain a safe and sanitary work environment • Deliver high-quality products • Develop and maintain a strong team environment • Handle daily team member relations • Encourage problem-solving and empowerment **Additional Responsibilities:** • Ensure the hotel achieves luxury and quality standards • Carry out departmental audits • Communicate the hotel's vision and mission to the team • Maintain cleanliness and organization in areas of responsibility • Control the ambience in departments • Report defective materials and equipment • Implement new initiatives • Set and achieve personal objectives • Attend meetings as required • Maintain a consistently high level of security • Act on guest feedback • Monitor purchasing and costs • Achieve departmental sales • Provide support in other areas of the hotel • Comply with cash handling procedures **What We Offer:** • Premium rates for Sunday work • Refer a Friend program • Excellent Room Employee Rates worldwide • Access to the NH e Learning platform • Increased holiday entitlement for long service employees • Meals while on duty • Employee Recognition Awards • Employee Assistance Program - mental health and wellbeing support • Complimentary provision and laundry of uniforms