Job Description
Airtastic is Ireland's Leading leisure and family entertainment brand and the largest operator of multi-activity venues. Airtastic Cork offers a variety of leisure activities, including Ten Pin Bowling, Adventure golf, Amusement Arcades, and a licensed NY Kitchen Diner. It is an exciting and dynamic venue which caters for all ages; family fun, kids birthday parties, school or group trips, work evenings out, or simply an excuse for a good day out. Airtastic has the ethos of creating a fun and inspiring customer experience. Customer service and overall experience will take centre stage and therefore be the main emphasis for the team. The Person We are seeking an experienced leader and manager to support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout. The Duty Manager will be part of the management team responsible for driving sales and managing overall business costs. Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The Duty Manager should maintain composure under pressure and lead the team smoothly through any challenges that may arise. The Role - Main responsibilities Oversee the daily operations including bowling, arcade, NY kitchen, and Mini golf. Deliver exceptional customer service and inspire your team to deliver the same exceptional standards. Develop, train, and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role. Manage individual and team performance and standards through continual review and communication. Support the Management team in managing all overheads, stock, team schedules, labour control, and all other elements affecting the profitability of the business in accordance with business targets and KPIs. Maximise all areas of sales revenue and continually challenge yourself and your team with business targets. Manage cash handling, card transactions, banking, and transaction/sales reporting. Ensure upkeep and condition of all equipment and premises, ensuring prompt remedial action as required. Ensure the correct and continual use of all company procedures, systems, and documents. Plan and implement localised marketing and promotional initiatives by engaging available resources. Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety. Essential Criteria Significant solid 3 years+ management experience in a fast-paced, customer-focused sector. Evidence of people management, training, development, and on-the-job coaching. Full accountability for business or sales targets or KPIs in current and previous roles. Strong communication, organisation, and leadership skills. An approachable and enthusiastic manner and a can-do attitude. Computer literate with knowledge of working within a cash handling environment. Ability to make decisions using own initiative while involving relevant assistance where necessary. Previous experience of working with high standards in customer service, quality, hygiene, and health and safety. Confidence in dealing with performance management. Flexibility and accountability for the uninterrupted opening hours of the business. Commitment, passion, reliability, and dynamism in engaging with our Company Ethos. Desirable Criteria Full Driving License Trained in First Aid Additional Information: Full training will be given for the role. The successful applicant will normally be required to work a number of varied shifts including evenings and weekends. Successful applicants will be contacted via email and invited to the interview stage. Job Types: Full-time, Permanent Salary: €28,000.00-€30,000.00 per year Benefits: Employee discount Food allowance On-site parking Company events Schedule: Weekend availability Work Location: In person #J-18808-Ljbffr