Job Description
MAIN PURPOSE OF THE JOB: Supervise food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Key Responsibilities: Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day. Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents. Comprehensive knowledge of Food & Beverage service standards, quality presentation, beverage products, health & safety and sanitation standards. Prepare department for opening / closing. Strong knowledge of beverages, beverage control and revenue maximization. Strong knowledge of food menu items, preparation and presentation. Ability to manage changes in room set-up at short notice professionally. Ability to lead and develop a team of full-time and part-time employees. Ensure that all employees are familiar with all products on offer. Demonstrate an ability to use interpersonal styles and methods to accomplish goals with the help of other employees. Demonstrate assertiveness to instruct, firmly represent organisational standards and goals, or discipline as necessary. Support effectively and positively the necessary operational changes for the continued development of the department. Demonstrate the ability to adapt to environmental as well as internal organisational change. Develop a strong working relationship with others by being fair, open, reliable and consistent. Maintain effective and appropriate liaison with our guests. Take into account the needs and feelings of different cultures and backgrounds. Write the procedures for the SOP manual pertaining to service standards. Assist in the setting up and implementation of training records. Recognise and help employees with their training needs. Create an environment where employees can take responsibility and authority for their work and development. Provide prompt corrective, as well as supportive, feedback. Actively participate in Food & Beverage briefings when required. Present suggestions for improvements at Food & Beverage Meetings. Communicate all staff recruitment requirements/problems/achievements to Manager. Conduct a briefing at the beginning of every shift. Communicate informally and effectively with all co-workers, through clear expression of ideas and thoughts and active listening. Demonstrate an awareness of the importance of non-verbal communication in interaction with others. Actively monitor the hotel's communication channels and share this knowledge with the team when necessary. Job Types: Full-time, Permanent Benefits: Bike to work scheme Employee assistance program Employee discount Food allowance Gym membership On-site parking Experience: Supervisory: 1 year (preferred) Work Location: In person Reference ID: F&B Supervisor #J-18808-Ljbffr