Job Description
Druids Glen Hotel and Golf Resort seeks a Food & Beverage Supervisor with a minimum of 2 years' experience in F&B supervisory roles and prior experience within a 5-star hotel. The ideal candidate will possess strong organizational and planning skills, creativity, and the ability to engage with team members and guests. Key duties include assisting in the smooth operation of the hotel, ensuring customer care, and providing support to other departments. The successful candidate will be motivated, highly organized, and able to adapt to change.
Key Responsibilities:
- Assist in the overall smooth operation of the hotel with a focus on Food & Beverage and assist Rooms departments.
- Ensure appropriate levels of customer care are delivered to our guests.
- Assist other department managers in drawing up rosters on a weekly basis in line with business needs.
- Hold daily team briefings in the department(s) to ensure effective communication.
- Ensure a high level of hygiene throughout the department at all times.
- Ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
- Provide support where necessary in all areas of the hotel.
- Ensure a high level of security throughout the hotel through constant monitoring and taking appropriate preventative action.
- Ensure we have a highly motivated team and all problems are resolved immediately.
- Assist with staff induction, selection, recruitment, and disciplining of the team in line with hotel policy.
- Plan and carry out training within the department to ensure consistency of the required standards.
- Support and lead our meeting and events functions with a focus on small to large meetings, sports teams, and social events.
- Check all closing procedures are completed by each department.
- Ensure all areas of the hotel are locked and secure.
- Be fully conversant with and adhere to all rules and regulations of the hotel, with specific regard to hygiene, fire procedures, and health and safety at work.
- Attend training sessions as required.
- Assist in replying to any guest assistance correspondence as required.
Benefits:
- Career development and training opportunities.
- Rewards for personal achievement in sport, education, and community activity.
- Length of service rewards.
- Internal training rewards.
- Upselling and other departmental rewards.
- Discounted spa treatments.
- Educational assistance for hospitality and other professional courses.
- On-site gym.
- Bike-to-work scheme and other commuter plans.
- Meals during shifts.
- Free on-site tea and coffee.
- Free parking.
- Healthy snacks.
- Staff discounts on accommodation in our sister properties.
- Opportunities for advancement and career development.
- Achievers of the year.
- Leaders of the quarter.
- Achievers of the month.
- Departmental star of the month.
- Employee referral bonus.
- Financial planning resources.
- Complimentary golf on Druids Heath Golf Course.
- Team and departmental rewards.
The success of any hotel comes from the friendliness and courtesy of its associates. The success of Druids Glen Resort depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism. If you have previous experience and would be interested in career advancement within a 5-star property, contact us today. Druids Glen Hotel & Golf Resort is an equal opportunities employer.