Job Description
Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world and we will support our suppliers and customers to make a difference too. Manage Customer Product information requests (food and non-food) across Musgrave Wholesale in ROI and NI,Oversee HPRA/MHRA compliance across Musgrave Wholesale ROI and NI. Responsibilities: Manage daily customer requests, including specifications, certifications, and product information queries. Work with National Accounts, update and maintain customer information portals, for example Nutritics, for various accounts, ensuring accurate allergen and ingredient information Collaborate with the Sales Department during the onboarding of new customers ensuring relevant information is provided in a timely manner Co-ordinating Communications plans for Key Accountsandproviding relevant reports on areas such as Labelling Compliance Work closely with the PIM software and the PIM Team to retrieve product information from our suppliers and input it into required customer formats Conduct label audits to ensure compliance with regulatory requirements and follow up with suppliers on any non conformances raised, ensuring they are closed out in a timely manner Assist in the ongoing PIM Data Quality Project to improve the accuracy of product information Oversee and CoOrdinate wholesale medicinal activities inline with HPRA/MHRA regulatory requirements including on Musgrave MarketPlace Sites Devise and deliver HPRA/MHRA training when required in our Central Distribution Centre and on MarketPlace Sites Manage and update trackers on a weekly basis and pull together and distribute monthly product information reports Cover recalls and complaints:Manage and address product recalls and customer complaints in the absence of the FS&Q Technical CoOrdinator, ensuring timely and effective resolution of issues to maintain customer satisfaction and compliance with regulatory requirements. Project Work:Work on required projects with the Quality Team to improve and drive the Food Safety & Quality initiatives within the business. Representing the FSQ Department on teams across the business, to influence on FS&Q issues. The ideal candidate will have: Food Science / Food Technology Degree, or equivalent Excellent knowledge of Labelling regulatory requirements Strong attention to detail and ability to manage multiple tasks simultaneously Experience with product specifications, handling product information Excellent communication and collaboration skills. Proficiency in using Nutritics and other relevant software.??????? ???????This is a 12 month contract Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.