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Job Description
We're seeking a Fraud Prevention Specialist to review and analyze Card Not Present Orders, detecting suspected fraudulent activity and building next steps.
About the Role
The Fraud Prevention Specialist will be responsible for reviewing and analyzing Card Not Present Orders, detecting suspected fraudulent activity and building next steps. This role requires excellent analytical skills and a deep understanding of standard methodologies for order exception management.
Key Responsibilities
- Review and analyze simple to complex blocked Card Not Present orders to detect fraudulent activity and build next steps.
- Cancel fraudulent orders and serve as a point of contact between customers, credit card banks, and shipping carriers where necessary.
- Analyze, identify, and communicate trends from exception reporting.
- Review credit issues and processes as necessary.
- Research and resolve Card Not Present chargeback disputes.
- Represent Apple with customers and partner organizations.
- Identify innovative ideas to improve the customer experience.
- Achieve or exceed performance and productivity goals.
Requirements
- Fluent speaker of English and an additional language.
Preferred Qualifications
- Fraud experience is an advantage.
- Deep analysis experience with customer data.
- Strong analytical skills.
- Natural decision-making and good judgment.
- Strong written and verbal communication skills.
- Detail-oriented with an understanding that small details can make a big difference.
- Extraordinary teammate who thrives in an environment where camaraderie matters.
- Commitment to treating all applicants fairly and equally.