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Job Description
Job Summary: We seek a strong candidate with experience in freight operations, route planning, and geographical knowledge of the Island of Ireland and UK to provide full-time support to a busy operations team.
- Complete day-to-day processing of import manifests and bookings in line with company policy and procedures.
- Provide excellent customer service by responding to customer enquiries and requests in a timely and professional manner.
- Meet operational day-to-day delivery needs of customers in the most cost-efficient and effective manner.
- Ensure files are managed accordingly, and billing and costing are input and processed as per company procedures and time frames.
- Keep customers fully informed on order progression and any deviations, exceptions, or changes that may arise.
- Communicate with other departments as well as external parties to resolve discrepancies raised by our agents.
- Display and promote a positive work environment through respect and support for work colleagues in the completion of all duties as directed.
- Comply fully with defined operating procedures (SOPs) and processes.
- Fulfill administration duties including investigating, sourcing, processing, and inputting into reports as requested in a timely and efficient manner.
- Support resources by effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach.
- Engage in all continuous improvement initiatives including cross-departmental projects.
- Support and fully comply with the Companies Health and Safety policies and procedures.
- Assist in other functions within Operations on a project basis when requested.
Minimum Requirements:
- 3-5 years of similar experience.
- Previous office administration experience in an extremely fast-paced environment with several team members.
- Knowledge of the Logistics/Freight Industry would be a distinct advantage.
- Good communication skills with proven work performance results.
- Exposure to working to KPIs and the deliverance of same.
- Demonstrated ability to speak and write in English fluently.
- Good level of numeracy, literacy, and Microsoft Office skills.
- Highly proficient in Excel and Reports.
- Professional and focused approach with a high level of attention to detail.
- Attention to analytics and conformance with defined procedures around tight timelines.
- Customer-focused with a desire to strive for excellence.
- Positive 'can do' attitude and highly ambitious approach.
- Ability to work as part of a team and act on own initiative.
- Increased level of flexibility to meet timelines on reporting.
- Must be able to work effectively with minimal supervision.
- Exceptional communication skills.