Job Description
French Customer Service Specialist required with 2 years plus experience in customer service/order management function. Permanent. Galway city. Hybrid.
The Customer Service Specialist will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team, and logistic support for both our internal and external customers.
Responsibilities:
- Process all orders received via CRM system.
- Communicate proactively with internal and external customers regarding order status.
- Review and maintain customers' open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
- Collaborate with other departments to ensure accuracy of data maintained on SAP.
- Keep customer account changes up to date and communicated to the commercial sales team.
- Stay informed on products, inventory levels, special requirements, and promotions communicated from various departments to support the delivery of excellent customer service.
- Communicate regularly with the Team Lead regarding all changes, issues, and potential concerns with any customer accounts.
- Work with the central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.
- Comply with and execute applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.
Requirements:
- Previous customer service experience desired, preferably in the healthcare industry but not essential.
- Fluency in French and English essential.
- Fluency with an additional language would be advantageous.
- Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
- SAP or other ERP system experience is a significant advantage.
Collins McNicholas is seeking a highly skilled French Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service and order management, with excellent communication and problem-solving skills.
Key Responsibilities:
- Order Processing: Process all orders received via CRM system, communicate proactively with internal and external customers regarding order status, and review and maintain customers' open orders on a daily basis.
- Problem Solving: Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
- Admin Support: Provide admin support for our commercial sales team and logistic support for both our internal and external customers.
- Quality Management: Comply with and execute applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.
Requirements:
- Customer Service Experience: Previous customer service experience desired, preferably in the healthcare industry but not essential.
- Language Skills: Fluency in French and English essential, with fluency in an additional language being advantageous.
- Technical Skills: Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems, with SAP or other ERP system experience being a significant advantage.
About Collins McNicholas:
Collins McNicholas is a leading recruitment agency with a strong reputation for delivering exceptional recruitment solutions to clients across a range of industries.