Job Description
Role:
Customer service agent Salary: €27 K p/a + bonus + benefits (AL, healthcare insurance, free car park)
Relocation:
up to €1450 Location: Limerick, Requirements: Fluent in French and in English Proven customer support experience Strong phone contact handling skills and active listening Familiar with CRM systems and practices Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Responsibilities: Assist customers by telephone and email Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle service inquiries Set up new customer accounts Keep records of customer interactions Record details of inquiries, comments, and complaints Record details of actions taken Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Skills: Customer service Administrator Fluent German