Job Description
Career Vision Recruiters are looking for an experienced Front of House Manager for a facilities management company.Reporting to the General Manager, the Front of House Manager is expected to provide exceptional service, promote a sense of community, and contribute to a positive living experience for residents. If you are a friendly and customer-oriented individual who enjoys helping others and creating a welcoming atmosphere, we encourage you to apply for this position and become a part of this dedicated team. Duties: Front Desk Management & Administration Maintain accurate records of resident interactions and issues using appropriate software and documentation Assist in maintaining an organised and efficient front desk area. Handle phone calls, emails, and messages professionally and efficiently Ad hoc administrative and operational tasks Arrivals and Departures Coordination Collaborate with the Senior Management to coordinate arrivals and departures Manage the check-in process for groups, providing necessary information and support Address any group-related questions and ensure a smooth transition for incoming residents. Resident Interaction Greet residents and visitors with a warm and welcoming attitude Serve as the first point of contact for all resident inquiries and concerns Ensure that all resident requests are addressed promptly and professionally Maintain a friendly and approachable demeanour to foster a positive living environment Resident Assistance Assist residents in various matters, including but not limited to rent payments, maintenance requests, and general inquiries Provide information and guidance on residence policies, amenities, and local services Work to resolve any resident issues or concerns, escalating complex issues to the General Manager when necessary The ideal candidate: Previous experience in hospitality, customer service or a similar role is desirable. Professional and friendly demeanour when interacting with residents and guests Strong interpersonal skills and the ability to remain calm and professional in high-pressure situations. Excellent communication skills, both written and verbal. Strong organisational and time management skills. Knowledge of relevant software and office equipment (e.g., Microsoft Office, phone systems). Garda vetted - this can be arranged Ability to work flexible hours, including evenings and weekends as needed. Please submit your updated CV to Karens attention for review using the link below! Skills: Organised Hospitality Front of House