Job Description
Join our fabulous team at The Fleet Hotel as Front of House Manager.
The Front of House Manager is an important position working closely with the Senior Management Team.
About Us
The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Cafe, much loved by Dubliner's for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley's Cafe which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner's for generations.
Position Title: Front of House Manager
Reports To: General Manager / Operations Manager
Job Summary:
The Front Office Manager oversees the daily operations of the front desk and reception area, ensuring the highest level of customer service and satisfaction. This role is responsible for managing front desk staff, coordinating guest services, and handling administrative duties to support the overall operation of the hotel or hospitality establishment.
Key Responsibilities:
- Guest Services:
- Greet and welcome guests upon arrival and departure.
- Ensure an efficient and courteous check-in and check-out process.
- Address and resolve guest complaints and concerns promptly.
- Provide information about hotel services, amenities, and local attractions.
- Staff Management:
- Recruit, train, and supervise front desk staff.
- Schedule shifts and ensure adequate staffing levels.
- Conduct performance reviews and provide feedback and coaching.
- Foster a positive and collaborative team environment.
- Administrative Duties:
- Oversee reservations and room assignments.
- Maintain accurate records of guest accounts and financial transactions.
- Prepare and manage budgets, and monitor expenses.
- Ensure compliance with health, safety, and security standards.
- Operational Efficiency:
- Develop and implement standard operating procedures for front desk operations.
- Monitor and manage inventory of office supplies and equipment.
- Collaborate with other departments to ensure seamless operations.
- Analyze data to improve guest services and operational efficiency.
Qualifications:
- Experience:
- Proven experience in a supervisory or management position.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and other office applications.
- Ability to multitask and handle stressful situations effectively.
- Detail-oriented with strong organizational skills.
Requirements
The ideal candidate will possess at least 2 years' experience as a Front Office Assistant Manager/Manager in a 4* hotel setting
Perks and Benefits of working at The Fleet Hotel
Competitive rate of pay
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme
Digital Wellness Programme
Complimentary, high quality meals on duty including breakfast, lunch & dinner
Discounted room & dining rates in Windward properties for you as well as friends and family
Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
About Windward Management
The Fleet Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join Us Today as an Front of House Manager