Job Description
A Front Office Manager is needed for a 4-star hotel in Kilkenny, responsible for ensuring a smooth guest experience, managing the front desk team, and overseeing scheduling. Previous hospitality experience is essential. Key responsibilities include handling guest comments, providing a warm welcome, and leading the Front Office team. Requirements include 3-5 years of Front Office experience, proficiency in Front Office Systems, and strong service and communication skills.
* Key Responsibilities:
* Handle guest comments and feedback, ensuring timely and effective follow-up.
* Provide a warm, personalized welcome, seamless check-in/out, and ensure a memorable guest experience.
* Lead, train, and manage the Front Office team, ensuring high performance and development.
* Conduct performance reviews and manage team progress, including discipline when needed.
* Supervise the overnight team, ensuring standards, safety training, and coverage of shifts when required.
* Requirements:
* 3-5 years' experience in a Front Office Manager/Assistant Manager role within the hospitality industry.
* Proficiency in Front Office Systems, preferably HotSoft, is essential.
* Must be courteous, service-focused, and committed to delivering high standards.
* Strong team player with multitasking abilities.
* Detail-oriented and standards-driven, with a passion for career growth in hospitality.
* Excellent written and spoken English.
* Strong interpersonal, organizational, and communication skills.