Job Description
Location: Dublin 2Other locations: Primary Location OnlyDate: Oct 12, 2024Requisition ID: 1521814FS Business Consulting - Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Manager - DublinGeneral InformationLocation: DublinAvailable for VISA Sponsorship: YESBusiness Area: Customer & Business TransformationContract Type: Full-Time – PermanentAt EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Manager.Your Key ResponsibilitiesStrong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and deliveryUnderstand EY’s service offerings and actively identify opportunities to better serve clients across our range of servicesUtilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operationsIdentify areas for process improvement across existing ways of working be it system, process, or people changesEffectively analyse and define business requirements through stakeholder engagement and reviewing existing processesManage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.Ability to communicate complex ideas effectively, both verbally and in writingHelp identify problems, opportunities and ideate methods for improving existing business processes and workflowsHelping to shape creative and innovative solutions to address client issuesCommunicating effectively with the EY engagement team, the client and internal and external stakeholders, as requiredDemonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projectsWorking confidently with clients, to support building 'trusted advisor' relationshipsStay abreast of latest Financial Service industry trends to drive innovationTo qualify for the role, you must haveExcellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisationsMinimum of 8-10 years in delivering transformation programmes in Financial InstitutesStrong verbal and written communication, with experience in presenting to key senior stakeholdersUnderstanding of trends and implications on the Financial Services industryBe professional, quickly establishing personal credibility and demonstrating expertiseIdeally, you will also haveStrong numeric analysis, presentation, Process Mapping, and requirement-gathering skillsProven analytic and workshop facilitation skillsExperience in applying best practice Business and Process Analysis techniquesProven experience in developing structured presentations using PowerPoint and analytic skills using ExcelProven track record of leading teamsLean six sigma and/or BCS training/certification an advantageProject Management and/or Agile certification is an advantageWhat we look forSomeone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teamsSomeone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working lifeSomeone who is passionate about reaching their full potential and excelling in their careerWhat working at EY offersWe offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:PensionDiscounted Health InsuranceWeb Doctor – Free unlimited online GP Consultations for you and your familyThe purchase of additional annual leaveHybrid WorkingFree Gym MembershipTravel PassMaternity & Paternity LeaveBike to Work SchemeRecognition AwardsCash incentives for ReferralsTech MBA paid by EYWellness rooms available in some officesEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world. That’s Why, EY.Apply now. #J-18808-Ljbffr