-
Job Description
Senior Manager - Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience)
Seeking a Senior Manager to lead business transformation projects in the Customer Team, driving profitability and performance improvement through business operations.
Key Responsibilities:
- Strong understanding of core business operations gained through involvement/delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery.
- Utilise skills in structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help clients drive profitability and performance improvement through their business operations.
- Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes.
- Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
Requirements:
- Excellent client relationship management skills, gained through prior consulting roles or within financial services/technology organisations.
- Minimum of 8-10 years in delivering transformation programmes in Financial Institutes.
- Strong verbal and written communication, with experience in presenting to key senior stakeholders.
- Understanding of trends and implications on the Financial Services industry.
What We Offer:
- Competitive remuneration package.
- Comprehensive Total Rewards package including support for flexible working and career development.
- Range of benefits including pension, discounted health insurance, web doctor, free gym membership, travel pass, maternity & paternity leave, bike to work scheme, recognition awards, cash incentives for referrals, tech MBA paid by EY, wellness rooms available in some offices.