Job Description
G-LOC Specialist (Ticket Handler) Sanderson are teaming up with a global leader in measurement instrumentation, to recruit a G-LOC Specialist (Ticket Handler). You will be central to their Global Logistics Operations Center, managing logistics queries and enhancing the customer experience. Responsibilities: Efficiently manage and resolve logistics queries and concerns. Handle all queries related to the Global Transportation Network delivery service through the internal ticket system. Foster cross-functional communication with internal customers, maintaining strong working relationships with colleagues in Production Centers, Sales Centers, and Logistics. Build and leverage strong relationships with external parties, including Customs and Trade Compliance, external logistics partners, and IT Service Providers. Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges. Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications. Provide Information of Delivery (IOD) or Proof of Delivery (POD) as required. Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data Sheets, etc. Perform other duties as directed by your manager in the development of the role and the Global Logistics Operations Center. Requirements: Bachelor's degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity. Prior experience in customer service is beneficial. Customer-oriented focus with exceptional interpersonal skills for effective stakeholder communication. Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous. Enthusiasm for meticulous documentation (e.g., Work instructions, SOPs, SLAs). Familiarity with SAP (Module WM) or other Transport Management Systems is a plus. Preferred training and certification in ADR, IMO, and IATA. For further information, please apply online or to Caoimhe Morris at Sanderson. Skills: Logistics focus customer oriented problem-solving capabilities