Job Description
General Manager Opportunity: Lead a New Hotel Venture with Cliste Hospitality Do you thrive in a fast-paced environment and are passionate about exceeding guest expectations? Cliste Hospitality, one of Ireland's leading and most progressive hotel companies is seeking a seasoned General Manager to lead a new property joining our group in the 3rd quarter of 2024. This exciting opportunity is located in a key Dublin commuter town and boasts: Strong occupancy and food & beverage revenue Renowned reputation as a wedding venue Popular leisure center attracting guests We offer a competitive salary and benefits package to the right candidate. Key Responsibilities are as following: Operations Responsible for the day-to-day operation of the business and for ensuring the hotel delivers an excellent quality four-star product & service standard. Proactively ensure the hotel maintains the highest hotel and group standard compliance and service delivery. Own and develop a specific action plan to constantly increase quality. Effective communication with management including chairing weekly head of department meetings & monthly sales meetings. Conduct weekly one on one strategy meetings with the senior management team, chair the weekly operations meeting, the monthly HOD meeting and the quarterly employee presentation meeting. Interacting with guests and obtain guest feedback directly and managing online reviews. Ensuring that weddings, banqueting & events are delivered to a four-star standard. Continuous development of this product to ensure the hotel maintains & grows its market share. Ensure that the leisure centre is managed professionally and safely and that leisure membership is promoted and maximised at all times. That the property is maintained to a high standard and the routine maintenance programme is being implemented. Driving Green initiatives and assisting the Green Champion in their role to achieve and maintain gold accreditation for the property. Sales & Marketing Oversee implementation of sales & marketing strategy for each market segment. Ensure room yield is being maximised on a day-to-day basis. That the F&B departments are being promoted strongly both in house and in the local market. Growing the wedding business for the hotel. Developing the conference & events market for the hotel. A hands-on approach to sales & marketing is required in this role. Be involved in local initiatives and groups that drive both revenue and goodwill into the property. Get involved in local activities to promote the hotel and brand to the local community. Financial Compile the annual business plan & budget in conjunction with the financial controller and sales manager for presentation to the Cliste Group team. Achieve the budgeted financial results through efficient financial management across the operation and flex costs to any drop in sales to target with efficiency plans and actions. Compile weekly, monthly, and 3-month forecasts with the financial controller and sales manager and ensure weekly forecasts are updated, entered into Alkimii and shared with HOD’s in advance of the roster deadlines. Ensure payroll is kept within budget and that expenses are kept within budget. Review department efficiencies for any department where payroll is not in line with requirements. Implement the capital programme via obtain quotes, overseeing the implementation and ensuring we keep within budget. Ensure external stock takes on food and beverage items are being carried out monthly in line with group requirements and that internal monthly stocktaking is in place on all other key stock lines. Investigate immediately any discrepancies and implement policies and procedures to ensure good stock control and security is in place across the operation. Oversee procurement and ensure this is in line with group policy and that suppler pricing is in line with group agreements. That supplier pricing is reviewed for food every quarter and for beverage & all other areas twice per year. Go through the house accounts, debtors, and creditors listings with the financial controller on a weekly basis addressing any issues and reporting to Cliste Group team if required. Going through the discount & cash discrepancy reports weekly and address any issues with heads of department as appropriate. Human Resources & Training Work with the HR Manager / Regional HR Manager to ensure all statutory training is carried out such as manual handling, fire training, food handling, allergen training, chemical training, HACCP, responsible serving of alcohol, first aid etc. Ensure operations training is carried out thoroughly with new employees in each department and that refresher training is taking place regularly. That the Cliste Leadership program, the trainee management development program and the culinary academy is constantly focused on and that key property employees are enrolled on these programs and supported for success by the senior management team. Promote a positive culture in the property in line with the Cliste Hospitality vision, performance pact and company guidelines. That the Dignity & Respect at work policy is always upheld and that any breaches of the policy are addressed as a matter of urgency. Assisting the HR manager to ensure all HR policies are implemented in the operation – e.g., uniform & grooming, service charter, hygiene, rest breaks, clocking procedures, absence, IT use, winter short time working, management of any under 18’s etc. This job description is not exhaustive and serves as a guideline for potential candidates. #J-18808-Ljbffr