Job Description
General Manager required for a very busy Irish Bar & Restaurant in Zurich, Switzerland The ideal candidate will work in conjunction with the Operations Manager, Service Manager, Head Chef and the F&B team leaders to develop menus and action plans that will directly improve the operation. You will lead by example and develop a team focused and motivated to perform at the highest standards of customer care. You will manage and provide support to the food and beverage team and ensure that service standards are met to the highest quality. The Role: To oversee all departments of the Bar & Restaurant. To assume full responsibility for all operational management, financial performance and sales & marketing activity. To maximise guest satisfaction and exceed their expectations. To work closely with all departments to maximise service opportunities and thereby increase revenues. To develop a friendly and personable business relationship with clients, guests and staff. To create a good culture which promotes positivity, employee engagement, empowerment and common goals, subsequently encouraging each team member to have pride in their work. To demonstrate professionalism and integrity at all times. To ensure that an effective structure of communication is maintained at all times. To ensure that each member of staff is trained to competently complete their duties and to fulfil departmental standards and guests expectations. To work in a safe manner at all times, to ensure personal safety and the safety of all employees and guests. To be proactive in managing health and safety. Resolve conflicts and issues where necessary. To manage SOPs in all food and beverage areas with regard to implementation and updating. As a member of the Management Team, you must be willing to carry out duties outside of your specific job if called upon to do so. Set achievable budgets and other short and long-term functional goals. The Candidate: Minimum of 3 years' experience as a General Manager/Deputy General Manager. In depth knowledge of the Gastro pub trade and late-night venues from an operational viewpoint. Strong knowledge of menu composition, designing and engineering. Strong knowledge of cocktails, wines, spirits and beer. A passion for delivering exceptional food & beverage experience to all patrons. Be highly motivated and driven to achieve targets. Knowledge of food & beverage marketing and promotional techniques. Monitor food & beverage sales regarding discounts, promotions etc. Well-presented and highly organised with a calm disposition. Demonstrate ability to resolve problems and conflict, and work efficiently under pressure at all times. Demonstrate success in the food and beverage industry, and an ability to meet financial targets. Excellent interpersonal skills. Excellent attention to detail. Excellent decision making and negotiation skills. Excellent time management and organisation skills. Proven record of managing a team successfully to achieve results. Competent in Microsoft Office. We are seeking an individual that possesses strong charisma and personality. Well presented, engaging and passionate are key elements to this role. Please apply with an up-to-date CV plus two references for immediate consideration for this role. Skills: In depth knowledge of the Gastro pub trade Success in the food and beverage industry Three years of proven and progressive experience Works well under pressure