-
Job Description
Seeking an experienced General Manager to oversee hotel operations, manage staff, and ensure guest satisfaction.
Job Description: The General Manager is responsible for the overall success of the hotel, overseeing all aspects of operations, from day-to-day staff management to guest satisfaction. This role requires a seasoned hotel professional with outstanding management skills and extensive hands-on experience. Key Responsibilities: • Oversee hotel operations, ensuring compliance with hotel operating controls, SOP's, policies, procedures, and service standards. • Hold regular briefings and meetings with head of departments to ensure alignment and effective communication. • Manage the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget to achieve revenue and guest satisfaction targets. • Ensure ongoing profitability of the hotel, making decisions in the best interest of the hotel and management. • Develop and implement improvement actions, cost savings, and yield management programs to maximize room yield and hotel revenue. • Prepare monthly financial reports for owners and stakeholders, and draw up plans and budgets for the hotel. • Act as a final decision maker in hiring key staff, and oversee and manage all departments. • Provide effective leadership to hotel team members, and manage and develop the Hotel Executive team to ensure career progression and development. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Respond to audits to ensure continual improvement is achieved, and corporate client handling and new client acquisition. Requirements: • A university degree in hotel management or a related field. • At least 15 to 20 years of experience in the hospitality industry, with significant luxury and international experience. • 5 to 10 years of experience as a General Manager or Assistant General Manager. • Excellent computer system skills and a strong understanding of P&L statements.