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Job Description
Seeking an experienced General Manager to oversee hotel operations, lead a team of department heads, and drive revenue growth through strategic planning and effective leadership.
The ideal candidate will have a proven track record of managing luxury hotels, a strong understanding of financial management, and excellent communication skills. They will be responsible for:
- Overseeing hotel operations, including day-to-day staff management and guest satisfaction
- Providing leadership and strategic planning to all departments in support of the hotel's service culture and operations
- Working closely with hotel owners and stakeholders to achieve business goals
- Managing the hotel's management team, including department heads, to deliver an excellent guest experience
- Ensuring compliance with hotel operating controls, SOPs, policies, and service standards
- Leading key property issues, including capital projects, customer service, and refurbishment
- Handling complaints and overseeing service recovery procedures
- Preparing and presenting the hotel's annual operating budget, marketing and sales plan, and capital budget
- Managing the hotel's profitability, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensuring all decisions are made in the best interest of the hotel and management
- Delivering hotel budget goals and setting short- and long-term strategic goals for the property
- Developing improvement actions and carrying out cost savings
- Closely monitoring the hotel's business reports and taking decisions accordingly
- Ensuring monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate
- Maximizing room yield and hotel revenue through innovative sales practices and yield management programs
- Preparing a monthly financial reporting for the owners and stakeholders
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors
- Acting as a final decision maker in hiring key staff
- Coordinating with department heads for the execution of all activities and functions
- Overseeing and managing all departments, working closely with department heads on a daily basis
- Managing and developing the Hotel Executive team to ensure career progression and development
- Being accountable for responsibilities of department heads and taking ownership of all guest complaints
- Providing effective leadership to hotel team members
- Leading in all aspects of business planning
- Responding to audits to ensure continual improvement is achieved
- Corporate client handling and participating in new client acquisition
- Assisting in residential sales and development with strong sales prospects
- Safeguarding the quality of operations through internal and external audits
- Ensuring compliance with legal requirements, including the Occupational Health & Safety Act and fire regulations
Prerequisites:
- A university degree in hotel management or a related field
- At least 15 to 20 years of experience in the hospitality industry, with significant luxury and international experience
- 5 to 10 years of experience as a General Manager or Assistant General Manager
- Excellent computer system skills