-
Job Description
Global Director of Scale Success Management
Lead a team of high-performing individual contributors across multiple regions globally, building out a management team in the future.
- Develop and execute strategies that drive the success of customers
- Partner with Sales and cross-functional leaders to drive customer adoption, maturity, growth, and retention
- Define and drive key initiatives, processes, tools, and programs regionally and across the Customer Success organization
Key Responsibilities
- Build, lead, and develop a world-class team of CSMs and Managers that live Intercom's values
- Develop and operationalize the Scale and Digital Customer Success vision, strategy, initiatives, and tactics
- Deliver on global targets and key metrics through operational excellence
- Drive change globally and more broadly, marshaling and guiding resources to implement impactful, scalable solutions
Requirements
- 8+ years of experience overseeing customer success teams, with a focus on Scaled Customer Success and Digital programs
- Demonstrated experience leading innovative and creative programs to scale a business
- Demonstrated experience leading and working in a dynamic, high-performance environment
- Strong commitment to growing and developing managers and individual contributors with incredibly high standards
Benefits
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones