Job Description
ResponsibilitiesEnsure processing of own tasks within agreed SLA.Be open to take on new tasks when required.Ensure adherence to policies and procedures across the various products and business lines.Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.Portray a mind-set of continuous improvement and innovative thinking.Bring ideas and improvements to the table and operate a can-do attitude.Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.Use initiative for problem solving and identification of improvement measures.Identify opportunities to enhance customer experience.Support the roll out of strategic projects and initiatives as required.Support new starters and junior members in training and share knowledge throughout the team.Become familiar with team volumes, metrics and reporting on MI.Identify where further support is required for junior members.Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.Required Knowledge, Skills & BehavioursA deep understanding of the risk and compliance environment.APA/QFA preferred.Strong customer focus with a proven track record of implementing market-leading service improvements.Role holder must have a proven track record of delivering best practice in operational process and service delivery.Determined and focused individual with strong time management and analytical skills.Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.Service focused individual.Ability to work in a team, to work on own initiative, to plan and organise workloads effectively to meet deadlines.Role holder must be curious and ambitious, willing to propose thought provoking and innovative ideas.Act as a role model to the team and demonstrates the ability to mentor and coach other team members. #J-18808-Ljbffr