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Job Description
Cloud Support Associate
Amazon Web Services (AWS) is seeking a Cloud Support Associate to join their team, providing technical support to customers using cloud computing technologies.
About the Role
- Provide technical support to customers using cloud computing technologies
- Act as a 'cloud ambassador' across all cloud products, arming customers with required tools and tactics to get the most out of their product and support investment
- Learn and use ground-breaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to customers
- Interact with leading engineers around the world
- Partner with AWS teams to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and customers' technical support experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services
About the Team
As a member of the AWS support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Requirements
- Currently enrolled in your final year, to receive a Bachelor's / Master's / Ph D in Tech OR have graduated within 12 months of application date
- Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
- Basic knowledge of Networking and Databases
- Basic knowledge of Operation Systems Windows and/or Linux
Preferred Qualifications
- Knowledge of internet fundamentals and cloud computing concepts
- Familiarity with Database, Storage, & Big Data concepts
- Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT
- Comfortable working in a Linux/Unix environment
- Customer facing work experience
About Amazon
Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.