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Job Description
Cloud Support Associate Job Description
Amazon Web Services is seeking a Cloud Support Associate to join its team, providing technical support to customers and helping them get the most out of AWS services.
About the Role
- Learn and use ground-breaking technologies to provide unique solutions to customers.
- Interact with leading engineers around the world to resolve complex customer issues.
- Partner with AWS teams to improve support-related processes and customer experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
A Day in the Life
- Solve customer cases through customer contact channels (e.g., telephone, email, and web/live chat).
- Develop and train on complex issues or contact deflection initiatives.
- Participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
About the Team
- Amazon is committed to diversity, equity, and inclusion, and leveraging unique perspectives to scale impact and grow.
- Amazon has 13 affinity groups, which bring employees together across businesses and locations around the world.
Requirements
- Currently enrolled in your final year, to receive a Bachelor's / Master's / PhD in Tech OR have graduated within 12 months of application date.
- Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting).
- Basic knowledge of Networking and Databases.
- Basic knowledge of Operation Systems Windows and/or Linux.
Preferred Qualifications
- Knowledge of internet fundamentals and cloud computing concepts.
- Familiarity with Database, Storage, & Big Data concepts.
- Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT.
- Comfortable working in a Linux/Unix environment.
- Customer facing work experience.