Job Description

Technical Support Engineer - Dublin Team

Join our client's expanding Dublin team as a Technical Support Engineer, assisting customers with product information, diagnosing and resolving technical issues, and providing solutions.

Key responsibilities include:

• Investigating and resolving technical issues reported by customers or end-users
• Analyzing logs, diagnosing problems, and providing solutions
• Handling initial diagnostics of issues reported from the marking and installation product range
• Interacting with customers via email or phone, providing effective communication
• Liaising with colleagues to secure technical information and solutions as required
• Working closely with colleagues both internally and at HQ
• Managing the escalation of complex or unresolved issues
• Assisting customers with product information, setup, and training
• Providing advice on best practices

Key skills and attributes include:

• Technical qualification in Electrical, Engineering, or IT Comms
• Good organisational skills
• Proven technical background with an ability to develop a deep understanding of electrical systems
• Ability to stay current with latest technological developments
• Ability to work independently and as part of a team
• Ability to handle multiple issues simultaneously
• Excellent level of computer skills, including Microsoft Office
• Knowledge/experience with CRM systems
• Attention to detail and ability to communicate technical information clearly

Additional requirements include:

• A clean full Irish driving license
• Flexibility to undertake additional responsibilities as required
• Ability to travel within Ireland and abroad

This role requires a technical background in electrical systems, including hardware, software, and networks. The ideal candidate will be able to develop a deep understanding of complex systems and provide effective solutions to technical issues.