Job Description
Arista Networks seeks Graduate Technical Solutions Engineers to join its World Class support team in EMEA TAC, providing technical assistance to customers across various industry verticals.
Summary: Technical Solutions Engineer role involves troubleshooting and resolving customer concerns, developing proficiency in protocols and technologies, and engaging in documentation activities to support product quality programs.
Arista Networks is an industry leader in Cognitive Cloud Networking for mission critical data center and campus environments. Our award-winning open source platforms deliver ultra-low latency, high availability, automated analytics, and secure network solutions.
Our culture is founded on core values of respect, integrity, teamwork, innovation, passion, trust, and quality. We are looking for graduates who share these values and are eager to learn and grow with our team.
Responsibilities:
- Develop a desired level of proficiency in protocols and technologies by leveraging support and resources provided.
- Troubleshoot and resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
- Use interpersonal skills, product knowledge, and expertise in responding to daily customer-centric activities.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Engage in documentation activities to guide customers to find solutions to issues with Arista products.
Graduates will develop their skills by working on various technologies, including:
- AAA/TACACS, ACL, ARP, BGP, DHCP, 10 G/100 G/400 G Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, VARP/VRRP, VLAN, VRF
- Wi-Fi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), PoE, Wireless clients and drivers
Desired Skills:
- Basic understanding of Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, Java Script, shell)
Qualifications:
- Minimum education is a MS in a technical field (CS/EE/ITP preferred)
- Industry certifications preferred