Job Description
Technical Solutions Engineer: Troubleshoot and resolve complex network issues for customers across various industry verticals.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Our relentless pursuit of innovation enables us to provide our clients with a competitive edge in an increasingly interconnected world.
As a Technical Solutions Engineer, you will work closely with other areas of the Arista customer engineering team as well as software and hardware engineering teams to diagnose and communicate technical issues. Excellent written and verbal communication skills are essential, as is a collaborative approach.
Key Responsibilities:
- Develop a desired level of proficiency in protocols and technologies by leveraging support and resources provided.
- Troubleshoot and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
- Use interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Engage in documentation activities that will guide our customers to find solutions to issues with Arista products.
Key Technologies:
- AAA/TACACS, ACL, ARP, BGP, DHCP, 10 G/100 G/400 G Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, VARP/VRRP, VLAN, VRF
- Wi Fi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), Po E, Wireless clients and drivers
- Troubleshooting tools such as IXIA, tcpdump, and Wireshark
Desired Skills:
- Basic understanding of Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, Java Script, shell) is a plus
Qualifications:
- Minimum education is a MS in a technical field (CS/EE/ITP preferred)
- Industry certifications preferred