Job Description
Technical Solutions Engineer: Troubleshoot complex network issues, develop product knowledge, and provide exceptional customer support in a dynamic and innovative environment.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Our relentless pursuit of innovation drives us to leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
We value the diversity of thought and perspectives that each employee brings to the table, fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome. This diversity is essential for driving creativity and innovation, which has earned us several prestigious awards.
As a Technical Solutions Engineer, you will work closely with other areas of the Arista customer engineering team as well as software and hardware engineering teams to diagnose problems and communicate them in multiple technical contexts. Excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
- Develop a desired level of proficiency in protocols and technologies by effectively leveraging the support and resources provided.
- Troubleshoot and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters, via email or on the phone.
- Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
- Use interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Engage in documentation activities that will guide our customers to find solutions to issues with Arista products.
Technologies:
- AAA/TACACS
- ACL
- ARP
- BGP
- DHCP
- 10 G/100 G/400 G Ethernet
- Flow Control
- ICMP
- IGMP
- IPv4 & IPv6
- LACP
- LLDP
- MPLS
- NAT
- Open Flow
- OSPF
- PIM
- QOS
- RIP
- Sflow
- SNMP
- STP
- VARP/VRRP
- VLAN
- VRF
- Wi Fi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), Po E, Wireless clients and drivers
Desired Skills:
- Basic understanding of Linux
- Familiarity with programming/scripting (C++, Java, Python, Perl, Java Script, shell)
Qualifications:
- Minimum education is a MS in a technical field (CS/EE/ITP preferred)
- Industry certifications preferred