-
Job Description
Grocery Department Manager
We are Ireland's largest retailer, providing fashion, homewares and food for our loyal customers. Our guiding principle is to deliver excellent quality products at competitive prices, constantly developing our product ranges.
We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our primary goal is to deliver exceptional customer care and operational standards to maximise sales and profitability while maintaining costs.
The successful candidate will have the following responsibilities:
- Deliver the budgeted KPI plan for the department and any subsequent forecasts
- Lead the team to deliver the agreed business strategy, ensuring all relevant trading and legal policies are in place and adhered to
- Maximise sales through analysing sales data, department trading patterns and pre-empting customer needs and demands
- Maintain stock accuracy and ensure the department has the right choice and levels of product to drive sales
- Demonstrate excellent customer service, ensuring the "Dunnes Stores Experience" customer service programme is delivered
- Monitor and address any variations to the cost base of the department on a week-to-week basis
- Set and implement department brand standards, ensuring they are achieved through regular monitoring within the agreed operating framework
- Ensure the Department complies with the layouts and adjacencies
- Train and coach the team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and customer service
- Implement process and business changes as per the business requirement and on time
- Provide feedback to senior managers on performance, key customer service developments and operational issues
Requirements:
- Good communication, coaching and leadership skills
- Customer-focused
- Organisational and time management skills
- Commercial mind-set and appropriate product knowledge
- Problem-solving & decision-making
- Merchandising skills
- People management skills
- IT skills
- Department or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essential