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Job Description
Group Reservations and Revenue Manager
Clare Tourism is seeking a highly skilled Group Reservations and Revenue Manager to join our team and contribute to the development of a World Class Visitor Experience.
About the Role
- Develop and implement revenue management strategies and processes to optimize revenue growth.
- Lead the reservations team and provide support to ensure a safe and world-class visitor experience.
- Collaborate with senior management to develop rate strategies and improve the booking and reservations system.
- Produce regular reports on key performance indicators, yield, and revenue to inform business decisions.
- Work closely with operational management to manage capacity and develop standard operating procedures.
Key Responsibilities
- Develop and implement a bespoke booking and reservations system.
- Support and monitor the reservations departments at Clare Tourism.
- Work closely with senior management to develop rate strategies.
- Produce regular reports on key performance indicators, yield, and revenue.
- Utilize rate comparison reports to identify pricing opportunities.
- Manage the development and understanding of the trade and booking system.
- Establish and maintain effective employee relations.
- Assist sales teams with trade contracts renewals and promotional information.
- Support the sales and marketing management teams to promote online bookings.
Requirements
- Proven track record in yield/revenue management/reservations with at least 5 years management experience.
- Degree in a similar or related discipline in tourism/visitor management, business/finance or related field.
- Experience in PC-based systems and technologies.
- Analytical and commercial approach.
- Good knowledge of e-learning platforms and Health & Safety Systems.
- Flexibility and strong problem-solving approach.
- Ability to demonstrate high levels of teamwork and motivation.
- Proven organisational skills and experience in multi-tasking.
Additional Information
- Strong work ethic with a flexible attitude and approach.
- Willingness to put in extra effort to ensure a world-class visitor experience.
- Ability to enforce Clare Tourism Development DAC standards, policies, and procedures.
- Ability to focus attention to details and perform job functions to standards under pressure.