Job Description
As Irelands largest hotel operator, Dalata Hotel Group successfully operate the Clayton Hotel & Maldron Hotel brands throughout the UK, Ireland, Northern Ireland & Continental Europe as well as managing a portfolio of Partner Hotels, we currently have over 55 hotels with over 5,500 employees. We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality. As a company we offer unrivalled career and professional development opportunities. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognized training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Due to an internal promotion, we are now recruiting for a Group Skills & Standards Trainerto assist with the delivery of the groups on the job skills development strategy for Dalata Academy. This position will work within a well-structured and organised L&D function and Group HR team and will report to the Group Learning & Development Manager. More about the ideal candidate: We are looking for an experienced enthusiastic & motivated self-starter for this role who will work as part of the Group L&D team. Passion for training, a confident trainer and previous skills training experience is essential for this role. Experiencein Food & Beverage, Accommodation and Front Office in a hotel setting is essential. Strong PowerPoint experience is desired. Full Driving Licence holder with access to own car is essential. More about the role: This role is a permanent full time role and the following will be the main duties of the role. Deliver skills training workshops as per training needs in the hotels across the portfolio; Assist with the pre-opening skills training for our new builds; Deliver training one to one and in group settings for our teams; Focus on Customer Care and embed high standards of customer care across all training; Support the design of training materials with the Group L&D Team; Use measurement tools to understand the effect of your training as well complete training needs analysis in the hotels to ensure the correct training is delivered; Utilising current Dalata Academy materials and tools; Deliver content for Heart of Hospitality customer experience programme; Deliver and assist with delivery of Train the Trainer and Reach programmes; Contribute and assist with Dalata Academy projects. The position will be primarily based travelling around our hotels in Ireland , Northern Ireland, UK and Europe three days a week and two days delivering training, admin, planning, designing training content and team meetings. Skills: Hotel training operations