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Job Description
Guest Services Manager
Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator making waves across Europe. We're on an unstoppable journey with 32 exceptional properties across iconic European cities.
We're looking for a Guest Services Manager to join our team. This role offers a multifaceted career path, working alongside a highly dedicated and meticulous team.
Key Responsibilities:
- Ensure the smooth running of the front desk on a daily basis, liaising between guests and all departments.
- Welcome guests to the hotel in a friendly manner, in conjunction with the Standard of Procedure.
- Monitor and action feedback received through guest satisfaction surveys, 3rd party websites, and from clients after and during their stay.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued.
- Supervise department employees ensuring the correct standards and methods of service are maintained.
- Anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel.
- Manage and motivate a team of direct reports on a daily basis.
Requirements:
- Previous management experience of at least 2 years of experience working at the Front Desk in a similar property.
- Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
- Always strive to provide our guests with the highest standards of customer care.
- Eager to learn and develop.
- Excellent communication skills both verbal and written.
- Outstanding customer service skills and attention to detail.
- Experience using Opera and excellent communication and interpersonal skills.
Benefits:
- Paid Maternity, Surrogacy, Adoptive & Paternity leave.
- An extra day off for your birthday.
- Build a career with Staycity Group with great opportunities for your personal and professional development.
- Flexible working patterns to support all team members.
- Incentive schemes.
- Discounted rates for overnight stays for you, and your family and friends.
- Refer and earn scheme if you successfully refer a friend to work with us.
- Tax Saver commuter scheme (only applicable in Ireland).
- Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK).
- Education Support to help you foster new skills, build confidence and flourish.
- Volunteer days: 2 paid volunteer days per year to support causes in your local community.
- EAP: Support for you and your family when you need it with our Employee Assistance Program.
At Staycity Group, we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.
We believe that variety is the spice of life, and there's a place for you in our vibrant team.
Let's make the world a little brighter, one guest at a time.