Job Description
Fáilte Ireland (The National Tourism Development Authority) is the State organisation responsible for promoting and supporting the development of tourism as a key driver of economic growth in Ireland. It provides strategic leadership and a range of practical business solutions to foster competitive tourism enterprise, encourage innovation and support policy formulation to help position and sustain Ireland as an attractive and compelling visitor destination.Who We AreWhen you join the Failte Ireland team, your work will be more than just a job. You will become part of a talented and diverse community of employees whose mission and passion is to promote and support the development of tourism across Ireland. To do this we create and invest in world class tourism brands, including the Wild Atlantic Way, Ireland’s Ancient East, Ireland’s Hidden Heartlands and Dublin. We develop brilliant visitor experiences that position and sustain Ireland as an attractive and compelling destination. We provide strategic leadership and a wide range of practical supports and training to tourism businesses and we work in partnership with government and other agencies to maximise our impact throughout communities and across regions as we develop a vibrant and sustainable tourism sector. To enable our staff to thrive, we provide a respectful and supportive work environment. Not only are we recognised as a Great Place to Work but we’re also listed in the top five most trusted organisations in Ireland. Our supports include flexible and family friendly work policies with blended working arrangements.By joining Fáilte Ireland you will work in a nurturing team-based environment in a culture that is values driven with excellent opportunities for professional and personal development. You will enjoy a richness and diversity in your work alongside talented colleagues, specialist external partners and a variety of tourism and community stakeholders to deliver the impact we aspire to.Head of Accommodation, Registration and GradingLocation: Dublin, Cork, LimerickType: Full-Time PermanentClosing Date: 09/27/2024JOB PURPOSEThis role sits within the Sector Development Directorate in Fáilte Ireland. The strategic objective of the Accommodation Registration and Grading division is to continue to develop the tourism accommodation registration and quality assurance strategy to meet the changing needs of both domestic and international visitors.The successful candidate will have specific responsibility for:Developing the strategic approach for all accommodation registration, in particular the implementation of the new short-term tourist letting register and associated compliance and enforcement activity.Managing and further developing the existing Fáilte Ireland quality systems known collectively as National Quality Assurance Framework which is currently the subject of a review.The success of both work areas will require the role holder to work with public and private sector stakeholders to achieve Fáilte Ireland’s strategic objectives.JOB DESCRIPTIONCarry out all other duties as required and participate as a full member of the Sector Development Team by supporting different work projects, as required, from time to time.This role requires travel, with attendance at a number of national and regional locations/sites on a regular basis.This role will require regular attendance at both internal and external meetings.The flexibility to travel domestically, and on occasion internationally is an element of this role.PRIMARY OBJECTIVES/KEY RESPONSIBILITIESREGISTRATION & QUALITY:Implement the strategy for the new short term tourist letting accommodation register.Develop and implement an overall compliance framework and approach to investigations.Oversee registration and quality assurance inspection and investigation processes.Lead the review of the National Quality Assurance Framework and ensure that our quality standards continue to develop to meet the changing needs of visitors in relation to tourist accommodation.Lead the work with external stakeholders including Government, Industry Representative Groups, Local Authorities etc.Develop and utilise data and insights, stakeholder engagement, value propositions, business cases and implementation plan for programmes to deliver all the above.STAKEHOLDER MANAGEMENTBuild alignment and commitment with key stakeholders to the strategy as it develops and work with them to develop and implement agreed actions.Identify and develop excellent internal and external stakeholder relationships to achieve the organisation’s objectives.The Head of Accommodation Registration and Grading is expected to develop and maintain key working relationships with the following: Executive and Leadership teams, Department of Tourism, Representatives Groups, booking platforms and individual businesses.RESOURCE MANAGEMENTContinue to develop the division and its reputation with all external and internal stakeholders.Inspire, lead and support team members to perform to the best of their ability individually and collectively within teams to meet predetermined objectives.Develop accurate manpower plans to ensure that all projects within the division are resourced with the appropriate skills.Monitor the deployment of resources to ensure optimal outcomes.Actively coach, mentor, evaluate, develop, motivate, delegate, and monitor the activities of team members and conduct Performance Reviews in line with Fáilte Ireland policy.GOVERNANCE & REPORTINGComply with all aspects of organisation policy.Report, as required, to the Fáilte Ireland Executive Team.Be an active member of the Leadership Team.PERSON SPECIFICATIONESSENTIAL CRITERIAA minimum of five years’ successful leadership experience in a leadership role and will have delivered effective regulatory oversight of a regulated market. This will include experience of managing investigative, compliance and enforcement activities up to and including Court proceedings.We are looking for an individual who has highly developed interpersonal skills and has demonstrated an ability to build strong external and internal strategic stakeholder relationships and partnerships.Experience of working on or implementing key strategic projects similar to the short-term tourist letting initiative is required.THE SUCCESSFUL CANDIDATE WILL HAVE:Experience in developing and delivering complex multi-faceted strategic projects with multiple stakeholders both internal and external with proven success.Leadership skills/gravitas in evidence opposite key senior stakeholders.Purposeful collaboration across internal functions with excellent interpersonal and relationship management skills.Innovative thinking delivering pragmatic solutions.Have a high degree of empathy and commercial understanding of the challenges and opportunities faced by Fáilte Ireland’s industry partners.Demonstrable ability to identify solutions that impact in the short and medium term.TO BE ELIGIBLE TO APPLY FOR THIS ROLE YOU MUST HAVE/DEMONSTRATE IN YOUR APPLICATION FORM THE FOLLOWING:Minimum of 5 years’ successful experience in a management role within a regulatory environment operating at leadership level.Minimum of 5 years’ people management experience with strong leadership skills to develop, mentor and manage a large multi-disciplinary team within a hybrid working environment.Demonstrable experience achieving successful outcomes within a challenging economic environment.Significant experience of senior stakeholder engagement, influence and management that has delivered quantifiable outcomes.QUALIFICATIONS/MANDATORY TRAINING:A Professional Qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential.DESIRABLE CRITERIA:A Professional Qualification Level 8 under the QQI Framework in a related discipline.Demonstrable experience of utilising regulations to positively influence the development of an industry to meet strategic goals.Understanding of the Tourism landscape.KEY COMPETENCIES:Strategic ThinkingDecision MakingManaging RelationshipsFlexibilityCommercial awarenessHow to Apply:Please return your completed application form by clicking the Apply Now button.Please go to Fáilte Ireland’s Career Page for the most up-to-date details on this role.Please note CVs will not be accepted.Closing Date: 27th September 2024 at 3pm #J-18808-Ljbffr