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Job Description
Lead a team of professionals to deliver exceptional customer services and drive commercial success in the Banking and Payments space.
Responsibilities:
- Lead professional services/customer support teams to deliver to client expectations.
- Implement a culture of excellence and develop processes to promote consistent and reliable results.
- Develop and refine processes to promote consistent and reliable results across all projects.
- Lead training initiatives, provide mentoring, and coach team members in line with their career development.
Experience Required:
- Extensive Service Delivery background with a focus on operational excellence.
- Strong Stakeholder Management skillset and communication style.
- Solid track record of leading and mentoring multi-discipline teams.
- Demonstrable experience of best practices and industry tools for service delivery operations.
Key Skills:
- Service Delivery
- Operational Excellence
- Strategy
- Professional Services
- Head of Delivery
- Stakeholder Management
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Benefits:
- Work From Home