Job Description
Regional Head of Operations and Vendor Management: oversee day-to-day operations, manage vendors, and ensure compliance with industry standards.
Tik Tok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have offices in Los Angeles, Singapore, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Our platform is built to help imaginations thrive. We inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. We create together and grow together, driving impact for ourselves, our company, and the communities we serve.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Job Description
- Oversee and manage all operational activities within the region to ensure alignment with organizational goals.
- Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
- Develop and implement operational strategies and processes to enhance efficiency and productivity.
- Monitor performance metrics and ensure operational targets and objectives are met.
- Develop and maintain relationships with key vendors, ensuring performance delivery and resolving any operational challenges.
- Evaluate vendor performance through KPIs and metrics, addressing issues promptly to maintain quality and service standards.
- Collaborate with XFNs to develop and implement regional strategies that align with the organisation's overall objectives.
Requirements
- Significant experience and clear achievements in operations and vendor management, with at least 5 years in a leadership role.
- Strong analytical skills and strategic thinking, with a keen sense of responsibility for data integrity.
- Clear achievements in the successful management of large-scale, complex projects including change management execution.
- Background in Trust and Safety.
Preferred Qualifications
- Excellent skills in verbal and written communication across both technical and non-technical audiences.
- Strong stakeholder management skills and able to influence without authority.