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Job Description
Head of Retail Job Description
A leading retail company seeks a Head of Retail to drive business growth, profitability, and exceptional customer experience.
Key Responsibilities:
- Strategic Leadership:
- Develop and implement a comprehensive retail strategy aligned with the company's business goals.
- Identify market trends and opportunities to position the company for success.
- Work closely with the senior management team to shape the strategic direction of the business.
- Operational Management:
- Oversee day-to-day operations of retail stores, ensuring efficient and effective management practices.
- Develop and monitor KPIs to track store performance, sales targets, and operational efficiency.
- Implement best practices in inventory management, store layout, visual merchandising, and customer service.
- People Management:
- Lead, mentor, and develop a team of area and store managers, fostering a high-performance culture.
- Promote a coaching and development-focused environment, encouraging continuous learning and improvement.
- Manage talent acquisition, retention, and succession planning to build a strong and capable team.
- Customer Experience:
- Champion a customer-centric approach, ensuring an exceptional shopping experience across all stores.
- Utilize customer feedback and market research to continually refine and enhance the retail offering.
- Develop initiatives to drive customer loyalty and repeat business.
- Stakeholder Engagement:
- Act as the primary point of contact for external stakeholders, including suppliers and other business partners.
- Collaborate with marketing, product development, and other departments to align retail strategies with company initiatives.
- Compliance and Risk Management:
- Ensure all retail operations comply with relevant laws and regulations.
- Implement risk management strategies to safeguard the business against operational and financial risks.
Personal Specification:
- Education and Experience:
- A minimum of a Bachelor's degree in Business, Retail Management, or a related field; an MBA or equivalent is highly desirable.
- At least 10 years of experience in a senior retail management role, with a proven track record in an area, regional, or operational capacity within a fashion, department store, or franchise multi-site environment.
- Skills and Competencies:
- Leadership and People Management: Demonstrated ability to lead large teams, with a focus on coaching, mentoring, and developing talent.
- Commercial Acumen: Strong understanding of retail business dynamics, including financial management, merchandising, and sales strategies.
- Operational Excellence: Expertise in optimizing store operations, supply chain management, and customer service standards.
- Strategic Thinking: Ability to develop and implement long-term strategies that drive business growth and market positioning.
- Communication Skills: Exceptional verbal and written communication skills, capable of engaging and influencing stakeholders at all levels.
- Change Management: Experience in leading change initiatives, with the ability to navigate and manage organizational change effectively.
- Personal Attributes: Results-Driven, Adaptable, Integrity, and High Ethical Standards.
Benefits and Package:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, pension plan, and paid leave.
- Opportunities for professional development within the company.
- Employee discounts and other perks.