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Job Description
Lead a prominent retail group in Ireland, driving growth and profitability through strategic leadership, operational excellence, and customer-centric approach.
The Head of Retail
The Head of Retail will oversee the retail operations of a prominent retail group with multiple stores throughout Ireland. This key leadership role requires a blend of strategic vision, operational excellence, and strong people management skills.
Key Responsibilities
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Strategic Leadership
- Develop and implement a comprehensive retail strategy aligned with the company's overall business goals.
- Identify market trends and opportunities, positioning the company to capitalize on emerging retail trends and consumer preferences.
- Work closely with the senior management team to shape the strategic direction of the business.
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Operational Management
- Oversee day-to-day operations of all retail stores, ensuring efficient and effective management practices.
- Develop and monitor KPIs to track store performance, sales targets, and operational efficiency.
- Implement best practices in inventory management, store layout, visual merchandising, and customer service.
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People Management
- Lead, mentor, and develop a team of area and store managers, fostering a high-performance culture.
- Promote a coaching and development-focused environment, encouraging continuous learning and improvement.
- Manage talent acquisition, retention, and succession planning to build a strong and capable team.
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Customer Experience
- Champion a customer-centric approach, ensuring an exceptional shopping experience across all stores.
- Utilize customer feedback and market research to continually refine and enhance the retail offering.
- Develop initiatives to drive customer loyalty and repeat business.
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Stakeholder Engagement
- Act as the primary point of contact for external stakeholders, including franchise partners, suppliers, and other business partners.
- Collaborate with marketing, product development, and other departments to align retail strategies with broader company initiatives.
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Compliance and Risk Management
- Ensure all retail operations comply with relevant laws and regulations.
- Implement risk management strategies to safeguard the business against operational and financial risks.
Personal Specification
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Education and Experience
- A minimum of a Bachelor's degree in Business, Retail Management, or a related field; an MBA or equivalent is highly desirable.
- At least 10 years of experience in a senior retail management role, with a proven track record in an area, regional, or operational capacity within a fashion, department store, or franchise multi-site environment.
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Skills and Competencies
- Leadership and People Management: Demonstrated ability to lead large teams, with a focus on coaching, mentoring, and developing talent.
- Commercial Acumen: Strong understanding of retail business dynamics, including financial management, merchandising, and sales strategies.
- Operational Excellence: Expertise in optimizing store operations, supply chain management, and customer service standards.
- Strategic Thinking: Ability to develop and implement long-term strategies that drive business growth and market positioning.
- Communication Skills: Exceptional verbal and written communication skills, capable of engaging and influencing stakeholders at all levels.
- Change Management: Experience in leading change initiatives, with the ability to navigate and manage organizational change effectively.
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Personal Attributes
- Results-Driven: A proactive approach with a strong focus on achieving targets and driving business outcomes.
- Adaptability: Flexible and adaptable to a fast-paced and changing retail environment.
- Integrity: High ethical standards and a commitment to transparency and accountability.
Benefits and Package
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, pension plan, and paid leave.
- Opportunities for professional development within the company.
- Employee discounts and other perks.