Head Of Sales Job In Dublin

Job Description

Take your career to the next level with EdgeTier .

Looking to join a fast-growing company during an exciting phase of expansion? At EdgeTier, you'll be part of a passionate, driven team with limitless growth opportunities.

We're after bright minds who work well in teams, have a knack for solving problems and are passionate learners and innovators.

Account Executive

"I love working at EdgeTier because of the people. Everyone works hard to deliver results, hit targets, and improve our products and services, but we also know how to have fun and enjoy a cold beer after work. At EdgeTier, everyone is willing to help, and there's lots of room for professional growth within the company, which has made my last two years in the company challenging and exciting."

Giulia Calanca

"Working at EdgeTier has been a great experience for me. What I truly appreciate is how our culture values every individual's contribution, creating an environment where diversity thrives and every persons voice is heard. What sets us apart is our dedication to team building and socialising, forging bonds that extend beyond the workplace. Outside of work, you'll find me cycling through new trails, experimenting with recipes in the kitchen, or enjoying a craft beer with friends."

Colin Fahy

"I've loved my time at EdgeTier so far. From the get go, I felt like an important and valued member of the team. Everybody gives 100% and your contribution is always recognised and celebrated. There is a strong emphasis on career growth and development too - which was important to me! The company culture is the best I've ever experienced, and subsequently, I am always looking forward to our next social event."

About Us

Elevating Customer Service Teams to New Heights

Customer experience is the heart of the relationship between a business and its customers. At EdgeTier we exist to help Customer Support Teams transform with our artificial intelligence platform, which analyses customer conversational data to help companies improve their customer service.

We've assembled a group of ambitious, talented colleagues, all working together to tackle the biggest technical challenges in customer service. Our mission is to simplify the lives of customer service professionals, enabling them to deliver the best possible experience to their customers.

EdgeTier was founded on a culture of hard work, consistent growth and a desire to push the boundaries of technology. We're a values-driven company and hire based on ambition, a willingness to do what it takes to succeed and an eagerness to grow and learn.

Some things about you:

01

You're an excellent team player.

02

You adopt a problem solving mindset.

03

You are passionate about what you do.

04

You tackle challenges head-on with resilience.

Life at EdgeTier

Competitive Salary and Equity

You deserve to be rewarded for the value you bring. We celebrate our wins together, that's why we offer equity to our employees so we can all succeed.

Flexible Working

We give our teams the freedom to determine their ways of working, whether it's mostly remote, hybrid in either our Dublin or Barcelona office, or on an async schedule.

Generous Annual Leave & Flexibility

We believe in a healthy work/life balance, and for our employees to enjoy their life outside of work.

Invest in your personal and professional growth with an annual development fund, designed to support memberships, courses, conferences, and other learning opportunities.

Team Events

Join us for regular company and team events, monthly socials, board games, table tennis matches, we're always finding reasons to come together and enjoy ourselves.

Big Life Milestones

We support our employees' major life events, offering maternity and paternity leave, as well as time off to celebrate weddings.

Whilst each role is unique, our hiring process usually follows the same format.

STAGE 1

Call with a member of our Talent Acquisition Team.

STAGE 2

Hiring Manager/Team interview.

STAGE 3

Task/Assignment.

STAGE 4

Final Interview to present/discuss your task (for tech, this is the technical interview).

Want to join our team?

We're after bright minds who work well in teams, have a knack for solving problems and are passionate learners and innovators.

Check out our open roles below.

Head of Sales Location

Dublin, Spain - Barcelona, Ireland - Hybrid, Ireland - Remote

Type

Full time

Department

About EdgeTier:
At EdgeTier, we help customer care teams by seamlessly blending AI, automation and people. Our award-winning technology helps some of the most innovative companies in the world to deliver better quality customer service and to understand their customers better.
We have a huge opportunity to seize. We hope that you can help us get there.

Position Overview

As the Head of Sales, you will be responsible for developing and executing EdgeTier's sales strategy, building and leading a high-performing sales team, and driving our revenue growth. Reporting directly to the Chief Commercial Officer (CCO), you will work closely with other C-suite stakeholders to align sales initiatives with company objectives, identify new market opportunities, and cultivate relationships with key stakeholders. This role requires a strategic thinker with a proven track record in sales leadership within the SaaS industry.

What you'll be doing:

Develop and implement a comprehensive sales strategy to achieve company revenue goals and market expansion.

Build, lead, and mentor a high-performing sales team, fostering a culture of success and continuous improvement.

Identify and target new market opportunities, including potential verticals and customer segments.

Establish and maintain strong relationships with key customers, partners, and stakeholders.

Collaborate with the marketing team to create effective sales collateral, campaigns, and lead-generation strategies.

Monitor and analyse sales metrics to measure performance, identify areas for improvement, and ensure targets are met.

Provide accurate sales forecasts and reports to the CCO and other C-suite executives.

Develop and manage the sales budget, optimising resources and implementing cost-control measures for maximum ROI.

Stay updated on industry trends, competitive landscape, and emerging technologies to inform sales strategies.

Represent EdgeTier at industry events, conferences, and networking opportunities.

What you'll bring:

Experience leading a sales function through the Series A to Series B+ funding stages (required).

7-10 years of sales experience, with at least 3-5 years in a leadership role within the SaaS industry.

Strong leadership and team-building skills, with experience in hiring, developing, and retaining top sales talent.

Proven track record of achieving and exceeding sales targets and driving significant revenue growth.

Familiarity with CRM software and sales analytics tools (we use Hubspot as our CRM).

About you:

You are a strategic thinker with the ability to translate market insights into actionable sales strategies.

You have excellent communication, negotiation, and presentation skills.

You thrive in a fast-paced, dynamic startup/scaleup environment, and are excited about going on this journey again.

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.

Registered office: 5-7 Westland Square, Pearse St, Dublin 2, D02 XD37 Ireland. Company Registration IE549220