Head Of Services Job In Dublin

Head of Services at Bentley Systems

Lead the professional services division, ensuring timely delivery of high-quality technology, and drive strategic plans to increase user consumption and enhance service delivery processes.

Key Responsibilities:

• Lead the global services team with aligned goals, great communication, strategic vision, clear expectations, and sharing progress towards outcomes.
• Execute a strategic plan for Bentley Services to meet objectives and increase user adoption and consumption targets.
• Develop our approach and standardize statements of work.
• Oversee the delivery of services to achieve business outcomes and yearly targets.
• Improve operational performance to reduce contractual periods and delivery times.
• PMO improvements to facilitate best-in-class project management standards, governance, risk management, and performance tracking.
• Drive the adoption and implementation of best practice processes and procedures.
• Create team hiring standards to enhance project execution.
• Work with finance business partners to ensure delivery targets, consumption impact, and satisfaction metrics are met and improved.
• Directly engage with clients to understand their enterprise challenges and develop tailored solutions.
• Build strong relationships with industry experts and thought leaders to deliver high-value services.
• Conduct consistent account plans and business review sessions with sales.
• Foster a culture of continuous learning and professional development.
• Support clients in advancing their infrastructure data intelligence goals with Bentley solutions.
• Guide clients through their digital transformation journey, leveraging Bentley's software and services.
• Maintain a feedback loop with the product organization to stay updated on new and planned product capabilities.
• Present metrics to sales leadership to demonstrate performance and engagement levels.

Requirements:

• Bachelor's degree in engineering, computer science, business administration, or a related field; master's degree preferred, or equivalent work experience required.
• 10+ years of experience in professional services or consulting, with a focus on technology solutions.
• Extremely effective communicator with exceptional presentation skills; capable of interacting with colleagues and customers at all levels and across all business lines.
• Highly motivated and driven; charismatic and capable customer-facing individual.
• Proficiency in organizational change management, including impacts, outcomes, and continuous improvement.
• Experience managing resource allocation and leading cross-functional, service delivery teams with geographically dispersed members to measurable success.
• Drive operational excellence in a volume business, combining data and strategic management.
• Proven leadership experience managing large teams and complex projects.
• Strong understanding of digital transformation and/or the engineering software industry.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.
• Strategic thinker with strong problem-solving skills and a client-focused approach.
• Ability to travel 25%-50% globally.

About Bentley Systems:

Bentley Systems is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment.

Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.

Our offerings, powered by the i Twin Platform for infrastructure digital twins, include Micro Station and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing Project Wise for project delivery, SYNCHRO for construction management, and Asset Wise for asset operations.

Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.