Job Description
Head of Technical Program Management - Supply Chain & LogisticsSummaryThe Senior Head of Delivery within Technology, responsible for the Supply Chain and Logistics Technology Portfolio (circa £30m), will oversee the end-to-end delivery of complex technology solutions that drive the efficiency and effectiveness of supply chain and logistics operations. This role requires a strategic leader with deep expertise in agile methodologies, technical program management, and supply chain logistics to ensure the successful execution of large-scale initiatives.As a Head of Technical Programme with extensive experience and responsibility of Product and Programme delivery across the enterprise you will combine your business knowledge with technical expertise to drive innovation, foster relationships and promote an 'own it and get it done' demeanour.What you'll doTechnical Leadership and DeliveryBe responsible for Large-Scale Initiatives: Lead the delivery of sophisticated, cross-functional projects across multiple product functions and domains, ensuring alignment with strategic business goals.Agile Methodologies: Implement and advocate for standard process agile methodologies (e.g., Scrum, Kanban, DevOps) to optimise value delivery and improve team performance.Technical Strategy: Define and drive the technical strategic direction for the supply chain and logistics platform, demonstrating market-leading expertise to propose bold, innovative directions.Risk Management: Anticipate and mitigate risks by implementing standard methodology mechanisms, ensuring the delivery of high-quality solutions.Stakeholder ManagementBuild Trust-Based Partnerships: Foster a no-blame culture where teams are accountable for their actions and decisions. Work closely with C-Suite partners to share risks, showcase ideas, and harness capabilities to address business challenges.Supplier and Vendor Management: Manage relationships with external suppliers and vendors, ensuring successful delivery of outcomes, cost optimisation, and adherence to contractual obligations.Leadership and CoachingServant Leadership: Drive an agile attitude across multiple platforms, leading cross-functional and senior-level collaboration. Act as a role model in facilitating scrum events to achieve desirable outcomes.Coaching and Mentoring: Foster a coaching and mentoring environment within the technology teams, using industry standard methodologies to develop team members and enhance their capabilities.Continuous ImprovementOutcome-Focused: Set exciting goals related to business opportunities, measure risks, and engage in timely actions to achieve results. Promote a culture of continuous improvement and innovation.Enhance Delivery Efficiency: Leverage external networks and stay updated with standard processes, insights, and innovative approaches to guide teams and improve delivery processes.Who you areKey CompetenciesCritical Thinking: Ability to align project delivery with organisational goals and anticipate future challenges.Problem-Solving: Analytical skills to direct, lead, and deliver solutions that go beyond existing ways of doing things.Leadership and Communication: Strong leadership and talent development skills, with the ability to build and maintain trust-based relationships.EssentialExtensive Experience: Consistent track record in delivering large-scale initiatives across multiple product functions and domains.Technical Leadership: Strong technical foresight with experience in leading technical program management during all phases of software development.Agile Expertise: Deep working knowledge of Waterfall, Agile/Scaled Agile practices, including Scrum, Kanban, and DevOps.Customer Management: Excellent interpersonal skills with the ability to communicate effectively with both technical and non-technical individuals, including director-level partners.Financial Foresight: Strong financial and commercial competence, including experience managing budgets and supervising contractual negotiations.DesirableIndustry Experience: Prior experience working in the retail industry.Certifications: Project Management, Waterfall, (Prince) Agile, or Scaled Agile certification.Technical Skills: Experience with Agile Project/Portfolio Management tools (e.g., Jira, JiraAlign, Rally) and engineering practices like BDD, XP, and Agile Testing.Everyone's welcome. We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. #J-18808-Ljbffr