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Job Description
Seeking a strategic and experienced Head of Technical Recruiting to lead and scale efforts in attracting top technical talent across Machine Learning, Engineering, Product, Research & Design teams.
Intercom is reshaping the customer service industry through its cutting-edge, AI-powered platform. As a key member of the People Leadership team, you will drive and collaborate on strategic initiatives to shape the future of Intercom.
**Job Description:**
We are seeking a seasoned technical recruiter to lead a team of talented recruiters, providing mentorship, fostering collaboration, and ensuring they meet hiring targets across multiple technical domains.
**Key Responsibilities:**
- Collaborate with R&D leadership to align recruiting efforts with business goals, providing regular updates on key recruiting metrics and pipeline health.
- Lead a team of technical recruiters, providing mentorship, fostering collaboration, and ensuring they meet hiring targets across multiple technical domains.
- Stay ahead of industry trends, using this knowledge to inform hiring strategies and advise hiring managers on talent availability and compensation trends.
- Partner closely with engineering leadership to align recruiting efforts with business goals, providing regular updates on key recruiting metrics and pipeline health.
- Highlight Intercom's AI-driven innovation and enable the team to attract top talent by showcasing our team culture and cutting-edge work.
- Contribute to overall vision and strategy for the People Organization.
**Requirements:**
- Minimum of 8 years of technical recruiting experience with a growing organization, ideally with a software company.
- Minimum of 5 years experience growing and developing senior recruiting talent and with incredibly high standards.
- Experience using recruiting metrics and analytics to inform decision-making and optimize talent acquisition strategies.
- Strong understanding of machine learning concepts, roles, and the core engineering talent landscape, with a proven track record of hiring in competitive markets.
- Ability to effectively influence and communicate cross-functionally.
- Creativity in problem-solving, resourcefulness, ability to be detail-oriented, strong organizational skills.
- Experience partnering with senior leadership and executive teams on hiring initiatives.
- Passionate about Intercom and knowledge of the product and business.
**Benefits:**
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work.
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme.
- With secure bike storage too.
- Mac Books are our standard, but we also offer Windows for certain roles when needed.