Job Description
We’re hiring for a Health & Wellbeing Account ManagerWe’re NFP, an Aon Company, and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to work closely with our wider team to manage the daily processing of health, dental, and vision benefits.We are recruiting for a Health & Wellbeing Account Manager to manage the daily processing of health, dental, and vision benefits. This role includes analysing and monitoring retail clients approaching renewal, as well as administering a portfolio of group scheme clients. The Account Manager will be part of our growing Dublin team and will collaborate with colleagues in the UK and US to support benefits implementation and administration.Overview of dutiesMaintain and update company and employee records on our internal systemOversee daily benefits processing for a portfolio of group health clients, including amendments, enrolments, and terminationsResolve health, dental, and vision benefit-related issues with group schemes, responding in a timely mannerMonitor upcoming health renewals for retail clients and assist with plan recommendationsAssist the wider Health & Wellbeing and Employee Benefits team with scheme implementation, presentations, and off-site corporate benefit fairs for clientsMaintain and create records, reports, and documentation in accordance with CBI and provider regulationsUnderstand that each customer is unique and work to provide personalized solutions that meet their specific needs, rather than adopting a one-size-fits-all approachPerson specificationKnowledge, skills and abilities:Ensures accuracy in all aspects of work, from data entry to client communication, minimizing errors and ensuring high-quality service deliveryThrives in a dynamic work environment, able to adjust to changes in processes, client needs, and industry regulations swiftly and effectivelySkilled at navigating difficult conversations and resolving conflicts in a way that maintains positive client relationships and upholds company standardsManages time effectively, prioritizes customer needs, and sets realistic expectations for stakeholders regarding delivery timescalesEducation / and or experienceAPA Qualified or currently working towards this qualificationMinimum of 2 years of experience as a benefits administrator or in a similar role, preferably within the Broker or Health provider marketStrong working knowledge of relevant policies and regulationsKey information:Hours: Monday - Friday (35 hours)Location: Blackrock, Dublin - HybridWe may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.Attractions - NFPWe pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote workingOur PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business. #J-18808-Ljbffr