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Job Description
Technical Support Specialist sought to troubleshoot software and hardware issues, provide customer support, and escalate unresolved issues to internal teams.
Our client creates innovative storage and data management solutions that accelerate business breakthroughs and deliver cost efficiency.
Key Responsibilities:
- Research and identify solutions to software and hardware issues
- Respond to customer queries via phone, email, or chat
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Properly escalate unresolved issues to internal teams
- Provide prompt and accurate feedback to customers
Requirements:
- Fluent in Hebrew (C1/C2 level)
- Experience in Technical Support L3 role
- Hardware/software troubleshooting skills
- Knowledge of SQL, database principles, query building, networking, TCP/IP, Windows, Linux, NTP, SMTP, LDAP, SAML, virtualization, troubleshooting, customer satisfaction/interaction, and storage concepts and infrastructure
What We Offer:
- Competitive salary and bonus
- Great work environment and full training
- Permanent contract with the client
- Hybrid work arrangement with remote opportunities
- Career progression
- Generous relocation package
As a Technical Support Specialist, you will be part of a team that creates innovative storage and data management solutions. You will work with customers to troubleshoot technical issues and provide prompt and accurate feedback.
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