Job Description
My client is looking to hire an Helpdesk Engineer on a part time basis. 20 hours over 4 days and the role is 50% remote. Their offices are based in Dublin City Centre. Key Responsibilities: First Point of Contact: Act as the primary point of contact for all IT-related enquiries via phone or email, addressing or escalating client queries as necessary. Onboarding/Offboarding: Efficiently manage the onboarding and offboarding processes for users, encompassing the setup and removal of hardware, software, and access rights. Email Account Management: Create, modify, and delete email accounts on both cPanel and Office365 platforms, ensuring proper configuration and access. Basic Troubleshooting: Address common IT challenges, guiding users through step-by-step solutions and escalating more intricate issues to higher-level support when necessary. Continuous Learning: Stay updated with new technologies, software updates, and best practices, and make the most of the training opportunities provided by GravIT. To be considered we are seeking applicants who have an ability to provide a wide range of support services to clients and have the ability to make decisions autonomously. THIS IS A PART TIME PERMANENT ROLE THIS IS A 20 HOUR PER WEEK ROLE SPREAD OVER 4 DAYS IDEALLY SAMPLE HOURS WOULD BE 9-1PM MON THURS THE ROLE IS 2 DAYS ONSITE / 2 DAYS AT HOME THIS ROLE IS PAYING €40,000 - €50,000 PRO RATA In addition, the following skills, attributes and experience would be highly regarded: At least 2 years experience in technical support role IT experience in multi server, multiple sites, and multiple domain environments. Demonstrated experience in supporting MS and O365 services (Exchange Online, SharePoint Online, One drive, MS Teams) In-depth knowledge of Windows and Mac OS environments Experience with hardware troubleshooting and upgrades Exceptional interpersonal and communication skills Exceptional organisational and work management skills, in particular the ability to meet objectives and produce deliverables within agreed timelines Andrew Meehan Principal Lead Recruiter LinkedIn: Number: | Web: Connect with Morgan McKinley on LinkedIn, Twitter & Facebook Skills: IT Analyst Application It Support Database Information Security Documentation