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Job Description
Job Title:
Helpdesk Support (Junior)
Location:
Dublin 11 (Onsite Role)
Contract Duration: 24 months
Contract Type:
Contracting Role Day Rate:
€130 €150 per day
Start Date: 01/11/2024
Role Overview:
We are seeking a motivated and skilled Junior Helpdesk Support professional to join our client's team, providing vital support within a government sector client.
This is an onsite role based in Dublin 11, with a 24-month contract duration.You will play an essential part in maintaining and supporting the Microsoft-based infrastructure, ensuring the smooth operation of IT systems and helping to resolve technical issues for both IT and business stakeholders.
Key Deliverables:
Maintaining and Supporting:
Ensure the smooth operation and maintenance of Microsoft-based environments
Microsoft Infrastructure Expertise:
Act as a subject matter expert on the Microsoft infrastructure, ensuring its operation aligns with best practice standards
Liaison and Communication:
Collaborate effectively with IT and business colleagues to address issues related to Microsoft infrastructure
Mandatory Qualifications:
Level 7 or
Higher Qualification:
A degree or equivalent qualification in Computer Science or a related discipline
Required Experience and
Skills:
2+ Years of
Helpdesk Experience:
At least two years of proven experience working within a helpdesk support role, ideally in a Microsoft Office-based environment, with exposure to hybrid work settings
Technical Competence:
Strong understanding of the operation, troubleshooting, and support of Microsoft-based environments
Communication
Skills:
Ability to communicate technical information effectively with both IT and non-technical colleagues.
This role offers an excellent opportunity to gain hands-on experience in a dynamic environment, working closely with IT teams and business units.
If you meet the qualifications and possess the required skills, we encourage you to apply.Skills:
Helpdesk Support Microsoft Deskside Support It Support