Job Description
Seeking an experienced Junior Helpdesk Support Manager to lead helpdesk operations for a government sector client in Dublin 11.
This is a full-time onsite role with a 24-month contract duration, requiring a strong technical understanding of Microsoft-based environments and excellent communication skills.
Key responsibilities include managing ticketing systems, maintaining Microsoft-based infrastructure, and providing subject matter expertise on Microsoft technologies.
Collaboration with IT and business stakeholders is essential, as well as a proven track record of leading and managing a helpdesk function in a Microsoft Office-based environment.
A degree in Computer Science or a related discipline is required, along with at least 2 years of experience in a similar role.
Key skills include helpdesk leadership, technical proficiency, and communication skills.
This is a unique opportunity to manage helpdesk operations within a government sector and play a key role in supporting critical Microsoft infrastructure.
Responsibilities:
- Manage helpdesk function, ensuring efficient resolution of technical issues
- Maintain and support Microsoft-based environments
- Provide subject matter expertise on Microsoft infrastructure
- Liaise with IT and business stakeholders
Requirements:
- Level 7 or higher qualification in Computer Science or related discipline
- At least 2 years of experience in a similar role
- Strong technical understanding of Microsoft-based environments
- Excellent communication and collaboration skills