Job Description
Job Title:
Helpdesk Support Manager (Junior)
Location:
Dublin 11 (Onsite Role)
Contract Duration: 24 months
Contract Type:
Contracting Role Day Rate:
Circa €350 per day
Start Date:
November 1st, 2024
Role Overview:
We are seeking an experienced Junior Helpdesk Support Manager to lead the helpdesk operations for a government sector client.
This is a full-time onsite role based in Dublin 11, with a 24-month contract duration.
You will be responsible for managing the helpdesk function, ensuring the efficient resolution of technical issues, and maintaining a Microsoft-based infrastructure that supports both IT teams and business units.
Key Deliverables:
Helpdesk Management:
Oversee the helpdesk function, managing ticketing systems and ensuring timely issue resolution.
Microsoft Infrastructure Support:
Maintain and support Microsoft-based environments, ensuring smooth operations in line with best practice standards.
Expertise in Microsoft Technologies:
Provide subject matter expertise on Microsoft infrastructure, offering guidance on its optimal operation and troubleshooting.
Cross-Team Collaboration:
Liaise and communicate effectively with IT and business stakeholders regarding Microsoft infrastructure and any arising issues.
Mandatory Qualifications:
Level 7 or
Higher Qualification:
A degree or equivalent in Computer Science or a related discipline is required.
It is a mandatory requirement, that the Resource proposed for this Role has the equivalent at least 2 years in in this Role.
Required Experience and Skills:
Helpdesk Leadership:
Proven experience in leading and managing a helpdesk function in a Microsoft Office-based environment, with a focus on supporting hybrid work setups.
Technical Proficiency:
Strong technical understanding of Microsoft-based environments, including their operation, maintenance, and support.
Communication Skills:
Ability to effectively communicate and collaborate with IT teams and business colleagues on technical issues and system improvements.
This is a unique opportunity to manage helpdesk operations within a government sector, playing a key role in supporting critical Microsoft infrastructure.
Skills:
Helpdesk Manager IT Team Lead Deskside Support IT Manager