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Job Description
Seeking experienced Junior Helpdesk Support Manager to lead helpdesk operations for government sector client in Dublin 11, with 24-month contract duration.
**Job Description:**
We are looking for a skilled Junior Helpdesk Support Manager to oversee helpdesk function, ensuring efficient resolution of technical issues and maintaining Microsoft-based infrastructure.
- **Helpdesk Management:** Oversee helpdesk function, managing ticketing systems and ensuring timely issue resolution.
- **Microsoft Infrastructure Support:** Maintain and support Microsoft-based environments, ensuring smooth operations in line with best practice standards.
- **Expertise in Microsoft Technologies:** Provide subject matter expertise on Microsoft infrastructure, offering guidance on its optimal operation and troubleshooting.
- **Cross-Team Collaboration:** Liaise and communicate effectively with IT and business stakeholders regarding Microsoft infrastructure and any arising issues.
**Requirements:**
- **Qualifications:** Level 7 or Higher Qualification in Computer Science or related discipline.
- **Experience and Skills:**
- Proven experience in leading and managing a helpdesk function in a Microsoft Office-based environment.
- Strong technical understanding of Microsoft-based environments, including their operation, maintenance, and support.
- Ability to effectively communicate and collaborate with IT teams and business colleagues on technical issues and system improvements.
**About the Role:** This is a unique opportunity to manage helpdesk operations within a government sector, playing a key role in supporting critical Microsoft infrastructure.
**Key Skills:** Helpdesk Manager, IT Team Lead, Deskside Support, IT Manager