Job Description
Want to make an impact? We offer that Due to continued growth, we are currently hiring a Junior Helpdesk Manager to join our team.emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities: Oversee day-to-day help desk operations, ensuring efficient and timely support delivery. Manage the help desk team, track workload distribution, and ensure service levels are met. Implement and enforce standard operating procedures (SOPs) for the help desk function. Conduct regular team meetings and performance reviews to support team development. Provide day-to-day maintenance and support of Microsoft-based environments (Active Directory, Windows Server, Office 365, etc.). Ensure systems are secure, regularly updated, and operating within best practices. Perform patch management, security updates, and system upgrades as needed. Liaise with IT colleagues and business stakeholders to communicate system updates and address technical issues. Provide regular reports to senior management on help desk performance and system health. Communicate technical issues in clear terms to non-technical stakeholders. Requirements: 1-3 years experience in a Helpdesk Manager position or similar. A level 7 or higher qualification in a computer science related discipline. Experience managing or supervising a small help desk team or projects (preferred). Strong knowledge of Microsoft environments, including Active Directory, Windows Server, Office 365, and Microsoft Exchange. Familiarity with patch management, system upgrades, and security best practices. Expertise in troubleshooting and supporting Microsoft systems in line with best practices. Experience managing and reporting on help desk ticketing systems. Hands-on experience with help desk ticketing systems such as ServiceNow, Zendesk, or JIRA. So, are you ready to join our team? Its important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers. Opportunity type:Contract (24 months), 2 days onsite per week, Dublin Skills: microsoft office MS Outlook Virtual Desktop ITIL ServiceNow Active Directory