Job Description
Job Title: Helpdesk Support Manager (Junior) Location: Dublin 11 (Onsite Role) Contract Duration: 24 months Contract Type: Contracting Role Day Rate: Circa €350 per day Start Date: November 1st, 2024 Role Overview: We are seeking an experienced Junior Helpdesk Support Manager to lead the helpdesk operations for a government sector client. This is a full-time onsite role based in Dublin 11, with a 24-month contract duration. You will be responsible for managing the helpdesk function, ensuring the efficient resolution of technical issues, and maintaining a Microsoft-based infrastructure that supports both IT teams and business units. Key Deliverables: Helpdesk Management: Oversee the helpdesk function, managing ticketing systems and ensuring timely issue resolution. Microsoft Infrastructure Support: Maintain and support Microsoft-based environments, ensuring smooth operations in line with best practice standards. Expertise in Microsoft Technologies: Provide subject matter expertise on Microsoft infrastructure, offering guidance on its optimal operation and troubleshooting. Cross-Team Collaboration: Liaise and communicate effectively with IT and business stakeholders regarding Microsoft infrastructure and any arising issues. Mandatory Qualifications: Level 7 or Higher Qualification: A degree or equivalent in Computer Science or a related discipline is required. It is a mandatory requirement, that the Resource proposed for this Role has the equivalent at least 2 years in in this Role. Required Experience and Skills: Helpdesk Leadership: Proven experience in leading and managing a helpdesk function in a Microsoft Office-based environment, with a focus on supporting hybrid work setups. Technical Proficiency: Strong technical understanding of Microsoft-based environments, including their operation, maintenance, and support. Communication Skills: Ability to effectively communicate and collaborate with IT teams and business colleagues on technical issues and system improvements. This is a unique opportunity to manage helpdesk operations within a government sector, playing a key role in supporting critical Microsoft infrastructure. If you have the relevant experience and are ready to take on this challenge, we encourage you to apply. Skills: Helpdesk Manager IT Team Lead Deskside Support IT Manager