Job Description
Help lawyers and their staff with product queries and issues as the first point of contact.
Job Description
- Provide excellent client support and issue resolution via email, phone and live chat.
- Learn, maintain and apply a high level of knowledge of the key functions of LEAP products.
- Work efficiently and effectively to achieve and exceed Key Performance Indicators.
- Proactively improve LEAP's self-support centre by developing better self-help material.
- Build productive client relationships and high client satisfaction.
About the Role
- At least 1 year's experience in a customer-facing environment.
- Excellent communication, customer service and writing skills.
- Strong analytical and problem-solving skills.
- Competence with Microsoft products, in particular Word and Excel.
- Demonstrated strong collaborative teamwork and people skills.
- Experience with Salesforce or another CRM system would be beneficial.
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, and ability to meet deadlines.
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.
What We Offer
- Competitive salary.
- Excellent benefits package.
- LEAP pays 8% of your salary into your pension.
- Private Healthcare.
- Monthly gym contribution.
- Life Insurance.
- Income Protection.
- PerkBox Membership.
- Yearly work milestone reward.
- Professional Development allowance of €500 per employee per year.
- Cycle to Work Scheme.
- 25 Days of holiday.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'.
Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long.
With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.
LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology.
We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture and we're committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore.